Community-driven ecosystems require trust, transparency, and responsiveness to harmful content. Unmoderated content can derail trust, violate brand guidelines, or alienate users. Safeguarding the brand content becomes an inherent responsibility and requirement which Genuin takes care of with utmost sincerity.

Genuin’s Control empowers brands to define moderation rules, participation settings, and approval workflows at every level, from brand-wide filters to individual video post comment settings.

Content within the platform, including posts, comments, and user profiles, is subject to moderation. Moderation operates through two mechanisms: automated AI flagging; and manual user reporting. Both ensure that all content complies with platform policies, brand safety, and community standards.

How content can be flagged by AI

All content ingested through BCC, Genuin Studio, and the SDK passes through the moderation queue, where Genuin AI analyzes content labels across vision, transcript, and audio. They are evaluated against three levels of guidelines before and/or after being published in the Genuin ecosystem.

The three levels of guidelines are:

How content can be reported by user

In addition to automatic AI flagging, users can report any video if they feel uncomfortable for any reason. Users can report content by:

• Click or tap on the three dot menu in the video and Report Post option.
• Choose the reason to report the post from the following options:
  • Inappropriate content
  • Unprofessional content
  • Spam
  • Threatening, violent or suicidal content
  • Other
• Submit the reason and report

As soon as the report is submitted by the user, it appears in the Brand Control Center’s moderation module under Content Moderation.

As a brand admin, you can review and take action on content flagged by AI or reported by users. All flagged or reported content appears under the Queued tab in BCC, where it remains pending review until an action is taken.

• Log in to the Brand Control Center, go to Moderate, click Content Moderation tab
• Find the following details under Queued items:
  • Latest reported time
  • The user handle or AI agent who reported the content
  • The content type (i.e. post, comment)
  • The number of reports
  • The flagged content (i.e. post, comment)
  • The owner of content
  • The violated guideline (i.e. platform, brand, community guidelines)
  • Reason for flagging or reporting
• Click on the item and review the post reports and video details
• Keep post to approve content or delete post to remove entirely from the brand ecosystem

All reviewed items are available under the History tab, which displays the review date, the brand user who performed the review, and the action taken.

Understand user requests

When users request creator or member access within your brand ecosystem, brand admins can manage these requests in BCC by either manually reviewing and approving them or enabling automatic approval.

Moderate user requests

• Log in to the Brand Control Center, go to Moderate, click User Requests tab
• Click the dropdown and filter the requests by Creator, Community Member, or Group Member
• Find the following details under Queued items:
  • Date of the request
  • Context of the requests (i.e. community member for community)
  • Brand destination of the request
  • Type of the request
• Approve or reject the request
• You can also choose to auto accept the all the different types of requests that will automatically accept all the incoming requests for the chosen type

All reviewed items are available under the History tab, which displays the review date, the user handle who performed the review, the action taken, the user who requested.